Vistara Recruitment 2024

In this role, you'll be the first and last point of contact for our valued guests, handling a variety of tasks with finesse and a smile. From check-in and check-out to managing reservations, coordinating with ground staff, and ensuring accurate documentation, your efficiency and accuracy will be key to maintaining our impeccable reputation for service excellence.

Responsibilities:

• Welcome guests with warmth and professionalism, ensuring a seamless check-in and check-out process.
• Manage guest reservations effectively, addressing inquiries, modifications, and cancellations promptly and courteously.
• Verify travel documents, issue boarding passes, and maintain accurate passenger manifests.
• Coordinate with ground staff for baggage handling, boarding procedures, and special assistance needs.
• Maintain clear and concise communication with colleagues and passengers, ensuring smooth information flow.
• Uphold Vistara's brand standards for guest service, appearance, and professionalism at all times.
• Proactively identify and address potential guest concerns, resolving issues with a positive and helpful attitude.
• Maintain detailed records and reports of front office operations for administrative purposes.

Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and effectively handle diverse guest interactions.
• Strong organizational and time management skills, with the ability to prioritize tasks and work efficiently under pressure.
• Proficiency in Microsoft Office Suite and relevant airport management systems.
• Accuracy and attention to detail, ensuring all documentation and procedures are handled flawlessly.
• Positive attitude, strong work ethic, and a genuine passion for delivering exceptional guest service.