Vistara Recruitment 2024

Are you a passionate and detail-oriented individual with a proven track record in leading and managing a front desk team? Do you possess strong communication and interpersonal skills, coupled with the ability to handle pressure and maintain a calm demeanor in a fast-paced environment? If so, Vistara may have the perfect opportunity for you! We are looking for a talented and experienced Front Desk Manager to join our growing team at one of our airport locations.

Responsibilities:

Oversee all aspects of the front desk operations, ensuring smooth and efficient passenger service.
Train, motivate, and lead a team of front desk agents to deliver exceptional customer service.
Manage check-in and check-out processes, ensuring accuracy and adherence to airline regulations.
Handle guest inquiries and complaints professionally and courteously.
Resolve guest issues and escalate any complex situations to appropriate personnel.
Maintain accurate records and reports of front desk operations.
Implement and enforce company policies and procedures.
Contribute to the development and improvement of front desk processes.
Collaborate effectively with other airport departments to ensure a seamless travel experience for guests.

Skills:

Minimum Bachelor's degree in Hospitality Management, Tourism, or a related field.
Minimum 3-5 years of experience in a front desk management role within the hospitality or airline industry.
Proven track record of leading and managing teams effectively.
Excellent communication and interpersonal skills, both written and verbal.
Strong problem-solving and analytical skills.
Excellent customer service orientation and focus on guest satisfaction.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Proficient in Microsoft Office Suite and airline reservation systems.
Experience with airport operations and procedures is a plus.
Fluency in English and Hindi is required. Additional language skills are a plus.