Vistara Recruitment 2023

Vistara, India's leading premium airline, is seeking a highly organized and customer-centric Front Office Staff member to join our dynamic team. As a Front Office Staff member, you will play a crucial role in providing exceptional guest service to Vistara's passengers, ensuring a smooth and enjoyable travel experience from check-in to boarding. You will be responsible for handling passenger queries, resolving issues promptly, and contributing to Vistara's reputation for guest satisfaction.

Responsibilities

• Welcome and greet passengers with a warm and professional demeanor, ensuring a positive first impression
• Handle check-in procedures efficiently, verifying passenger identity, issuing boarding passes, and managing baggage check-in
• Assist passengers with seat selection, special requests, and any other pre-boarding inquiries
• Address passenger concerns, resolve issues promptly, and escalate complex matters to the appropriate team members
• Maintain accurate records of passenger check-in, baggage handling, and special requests
• Adhere to Vistara's policies, procedures, and safety regulations
• Contribute to a positive and welcoming atmosphere at the check-in counter

Skills

• Strong customer service and hospitality skills, with the ability to build rapport, empathize with passengers, and handle difficult situations effectively
• Excellent communication and interpersonal skills, with the ability to interact with passengers from diverse backgrounds
• Strong problem-solving and analytical skills, with the ability to identify issues, assess situations, and formulate effective solutions
• Ability to work independently and as part of a team, with a collaborative and results-oriented approach
• Strong attention to detail and commitment to accuracy
• Proficient in Microsoft Office Suite