Vistara Recruitment 2023

The Operations Analyst is responsible for providing analytical support to the operations team. This includes collecting and analyzing data, developing reports, and identifying opportunities for improvement. The ideal candidate will have strong analytical skills, problem-solving skills, and the ability to work independently and as part of a team.

Vistara Careers

Responsibilities:

• Answer customer inquiries and complaints via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Make travel arrangements for customers
• Upsell Vistara products and services
• Maintain accurate records of customer interactions
• Follow all company policies and procedures

Skills:

• Strong knowledge of quality management principles and practices.
• Experience in developing and implementing quality control systems.
• Experience in conducting audits.
• Excellent problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Qualifications:

• High school diploma or equivalent
• 1+ years of customer service experience
• Strong communication and problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Bilingual (English/Hindi) preferred