Vistara Recruitment 2023-24

As a Customer Care Associate at Vistara, you'll be the first point of contact for our valued passengers across various touchpoints, including phone calls, emails, and social media. You'll play a crucial role in resolving their queries, addressing their concerns, and exceeding their expectations with your warm hospitality and efficient service.

Responsibilities:

• Respond promptly and professionally to customer inquiries through phone calls, emails, and social media.
• Provide accurate and up-to-date information on Vistara's policies, services, and flight schedules.
• Assist passengers with reservations, modifications, cancellations, and other ticketing needs.
• Proactively identify and resolve customer issues with empathy and a problem-solving approach.
• Go the extra mile to provide exceptional service and create a positive brand experience for every passenger.
• Maintain detailed records of customer interactions and ensure accurate data entry.
• Collaborate effectively with internal teams to address complex customer concerns.

Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in written and verbal English, with Hindi or other Indian languages preferred.
• Basic computer skills, including MS Office Suite (Word, Excel, PowerPoint).
• Ability to multitask effectively and prioritize tasks in a fast-paced environment.
• Detail-oriented with a commitment to accuracy and efficiency.
• Positive attitude, resilience, and a passion for exceeding expectations.