Vi Recruitment 2024

We are seeking enthusiastic and customer-oriented individuals to join our growing team as Customer Care Agents. This role plays a crucial part in ensuring our customers receive exceptional support and have a positive experience with Vi services.

Vi Careers

Responsibilities

• Answering customer inquiries:
  • Respond to incoming calls, emails, and chat messages from customers promptly and courteously.
  • Understand customer concerns and identify the root of their issues.
  • Provide accurate and up-to-date information on Vi products, services, and plans.
  • Clarify doubts and answer questions comprehensively and professionally.
• Resolving customer issues:
  • Analyze customer problems effectively and identify suitable solutions.
  • Utilize technical knowledge and problem-solving skills to resolve issues efficiently.
  • Follow established procedures and protocols to ensure proper resolution.
  • Escalate complex issues to the appropriate departments for further assistance.
• Building customer relationships:
  • Foster a positive and helpful attitude throughout all interactions.
  • Go the extra mile to exceed customer expectations and provide a satisfying experience.
  • Build rapport with customers and establish trust in the Vi brand.
• Contributing to continuous improvement:
  • Document customer interactions and issue resolutions accurately.
  • Provide feedback and suggestions for improving customer service processes.
  • Stay updated on new Vi products, services, and policies.