VI Recruitment 2023

Job Title: Customer Service Manager

Department: Customer Service

Location: Lucknow, India

Reports to: Director of Customer Service

Summary

The Customer Service Manager is responsible for overseeing the day-to-day operations of the customer service department. They will be responsible for managing a team of customer service representatives, developing and executing customer service strategies, and ensuring that customers receive excellent service

Responsibilities

• Manage a team of customer service representatives
• Develop and execute customer service strategies
• Ensure that customers receive excellent service
• Resolve customer complaints and issues
• Track and analyze customer satisfaction data
• Report on customer service performance to management

Qualifications

• Bachelor's degree in business administration or a related field
• 3+ years of experience in customer service management
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to handle customer complaints and issues in a professional manner