Position title
Uber Recruitment 2024 - All Job For You - Customer Officer Post
Job Location
India
Remote work from: IND




Base Salary
USD11,200-USD17,600 Per month
Qualifications

12th pass/ Graduate

Employment Type
Full-time




 

Description

Uber Recruitment 2024

As a Customer Officer at Uber in North Dumdum, you'll be the friendly voice on the other end of the line, ensuring every rider and driver interaction is smooth, efficient, and delightful. You'll handle a diverse range of inquiries and concerns, from account issues and payment queries to route guidance and safety concerns. Your empathy, problem-solving skills, and commitment to exceeding expectations will be key in building trust, resolving issues to everyone's satisfaction, and upholding Uber's reputation for exceptional customer service in North Dumdum.


Uber Jobs Near Me 

Responsibilities

  • Respond to incoming calls, emails, and chats from riders and drivers, addressing their inquiries and concerns promptly and courteously.
  • Investigate and resolve account issues, payment problems, and trip-related concerns efficiently.
  • Provide clear and concise guidance on using the Uber app and navigating the platform.
  • Offer proactive support and assistance to ensure a seamless Uber experience for both riders and drivers.
  • Escalate complex issues to the appropriate teams for further resolution.
  • Maintain accurate records of customer interactions and document resolutions effectively.
  • Analyze customer feedback and identify areas for improvement in the Uber experience.
  • Stay updated on Uber policies, procedures, and safety guidelines to provide accurate information to customers.
  • Foster a positive and supportive environment for both riders and drivers through your interactions.


Uber Careers 

Skills

  • Minimum Bachelor's degree or equivalent (preferred).
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to actively listen, understand customer concerns, and provide empathetic solutions.
  • Strong analytical and critical thinking skills to identify root causes of issues and find effective resolutions.
  • Proficiency in computer skills and various customer service software applications.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Fluency in Bengali and English is essential.
Important Links

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Date posted
December 30, 2023
Valid through
August 31, 2024
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Position: Uber Recruitment 2024 - All Job For You - Customer Officer Post

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