Tech Mahindra Recruitment 2023

Tech Mahindra, a leading technology solutions provider, is seeking experienced and motivated individuals to join our team as Supervisors. As a Supervisor at Tech Mahindra, you will be responsible for overseeing the day-to-day operations of a team and ensuring efficient and effective service delivery. This position requires strong leadership skills, excellent communication abilities, and a customer-focused mindset. If you have a proven track record of managing teams and driving operational excellence, this opportunity is perfect for you.

Responsibilities:

1. Team Management: Lead and supervise a team of associates, providing guidance, support, and coaching as necessary. Set performance expectations, monitor productivity, and ensure adherence to company policies and procedures. Foster a positive work environment that encourages teamwork, collaboration, and personal growth.
2. Quality Assurance: Monitor and evaluate the quality of work performed by the team. Conduct regular quality checks, provide feedback to team members, and implement corrective actions as required. Strive for continuous improvement in service delivery, ensuring high levels of customer satisfaction.
3. Performance Management: Set performance goals and objectives for team members. Conduct regular performance reviews, provide constructive feedback, and recognize achievements. Identify training and development needs and coordinate with the training department to enhance the skills and knowledge of the team.