Tech Mahindra Recruitment 2023

Tech Mahindra, a leading global technology solutions provider, is offering exciting opportunities for enthusiastic individuals to join our team as Front-Line Employees. As a Front-Line Employee, you will play a crucial role in delivering exceptional customer service and support to our clients. This position offers a dynamic and collaborative work environment where you can contribute to shaping the future of technology solutions.

Responsibilities:

1. Team Management: Lead and supervise a team of associates, providing guidance, support, and coaching as necessary. Set performance expectations, monitor productivity, and ensure adherence to company policies and procedures. Foster a positive work environment that encourages teamwork, collaboration, and personal growth.
2. Quality Assurance: Monitor and evaluate the quality of work performed by the team. Conduct regular quality checks, provide feedback to team members, and implement corrective actions as required. Strive for continuous improvement in service delivery, ensuring high levels of customer satisfaction.
3. Performance Management: Set performance goals and objectives for team members. Conduct regular performance reviews, provide constructive feedback, and recognize achievements. Identify training and development needs and coordinate with the training department to enhance the skills and knowledge of the team.