Tata Sky Recruitment 2023

Job Title: Customer Service Specialist

Department: Customer Service

Location: Lucknow, India

Reports to: Customer Service Manager

Summary

The Customer Service Specialist is responsible for providing excellent customer service to customers via phone, email, and chat. They will be responsible for resolving customer complaints and issues, answering customer questions, and providing customer support.

• Provide excellent customer service to customers via phone, email, and chat
• Resolve customer complaints and issues
• Answer customer questions
• Provide customer support
• Track and analyze customer satisfaction data
• Report on customer service performance to management