Swiggy Recruitment 2024

This comprehensive program is designed to train and equip you with the essential skills and knowledge to become a top-notch Swiggy Customer Service representative. You'll benefit from a structured learning curriculum, experienced mentors, and hands-on experience handling real customer inquiries via phone, chat, and email. By the end of the program, you'll be confident in resolving customer issues, exceeding expectations, and contributing to Swiggy's mission of delivering happiness through food.

Swiggy Jobs Near Me

Responsibilities

• Respond to customer inquiries across various channels (phone, chat, email) regarding orders, deliveries, refunds, and other platform-related issues.
• Provide accurate and timely information, ensuring clear and courteous communication throughout the interaction.
• Actively listen to customer concerns, empathize with their situations, and work towards finding effective solutions.
• Troubleshoot basic technical issues related to the Swiggy app and website.
• Maintain detailed records of customer interactions and follow up on unresolved issues.
• Continuously learn and improve your skills through training modules and feedback from mentors.
• Adhere to company policies, procedures, and quality standards.