Position title
Swiggy Recruitment 2024 - Private Jobs - Customer Support Analyst Post
Job Location
India
Remote work from: IND




Base Salary
USD11,200-USD17,200 Per month
Qualifications

12th Pass/ Graduate

Employment Type
Full-time




 

Description

Swiggy Recruitment 2024

As a Customer Support Analyst at Swiggy, you'll be the bridge between our passionate users and our dedicated delivery partners. You'll be the first line of contact for resolving customer inquiries, ensuring prompt and efficient resolution while upholding the highest standards of service. Your role will be crucial in building trust, loyalty, and positive experiences for our customers.




Swiggy Jobs Near Me

Responsibilities:

  • Provide prompt and accurate support to customers via phone, email, and chat, addressing a range of issues related to orders, deliveries, payments, and app functionality.
  • Effectively listen to customer concerns, empathize with their situations, and proactively work towards resolving issues to their satisfaction.
  • Maintain detailed records of interactions and follow up on resolutions, ensuring closure and quality assurance.
  • Identify trends in customer feedback and escalate critical issues to relevant teams for improvement.
  • Contribute to building and maintaining a positive and helpful customer support culture within the team.




Swiggy Careers

Skills:

  • Excellent communication and interpersonal skills, with the ability to build rapport and effectively handle challenging conversations.
  • Strong problem-solving and analytical skills, with the ability to identify the root cause of issues and develop solutions.
  • Proficiency in written and verbal English, with a focus on clarity, conciseness, and professionalism.
  • Computer literacy and familiarity with customer support tools and technologies.
  • Ability to work independently and as part of a team, managing time effectively and prioritizing tasks in a fast-paced environment.
Important Links

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Date posted
December 14, 2023
Valid through
March 31, 2024
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Position: Swiggy Recruitment 2024 - Private Jobs - Customer Support Analyst Post

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