Position title
Swiggy Recruitment 2024 - Online Jobs - Customer Success Manager Post
Job Location
India
Remote work from: IND




Base Salary
USD12,200-USD17,000 Per month
Qualifications

12th Pass/ Graduate

Employment Type
Full-time




 

Description

Swiggy Recruitment 2024

As a Customer Success Manager at Swiggy, you'll be the smiling face behind the app, ensuring smooth deliveries and happy customers. From resolving order issues to guiding users through the app, you'll wear many hats, all while contributing to Swiggy's mission of connecting people with the food they love.




Swiggy Jobs Near Me

Responsibilities:

  • Become the master of orders: Handle order-related inquiries, track deliveries, and troubleshoot any hiccups to ensure timely and satisfying meals.
  • Be a champion communicator: Actively listen to customer concerns, empathize with their needs, and offer clear and accurate solutions with a smile (even virtually!).
  • Empower the foodie: Guide users through Swiggy features, recommend delicious options, and patiently answer any app-related questions.
  • Go the extra mile: Proactively identify recurring issues and escalate them to relevant teams for improvement, contributing to a seamless experience for all.
  • Data detective: Analyze customer feedback and use your insights to suggest improvements to the Swiggy experience and build lasting relationships.




Swiggy Careers

Skills:

  • Bachelor's degree in any discipline or equivalent experience.
  • Minimum 1-2 years of experience in customer service or a related field (preferred).
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse customers.
  • Strong problem-solving abilities and the ability to think critically and find solutions.
  • Proficient in computer skills and comfortable using various software applications.
  • Ability to work independently and as part of a team, even in a fast-paced environment.
  • Positive attitude, a customer-centric mindset, and a strong work ethic.
Important Links

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Date posted
January 4, 2024
Valid through
August 31, 2024
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Position: Swiggy Recruitment 2024 - Online Jobs - Customer Success Manager Post

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