Swiggy Recruitment 2023

Swiggy, India's leading food delivery, dining, and grocery platform, is seeking a passionate and customer-centric Customer Support executive to join our growing team. As a Customer Support executive, you will play a pivotal role in providing exceptional customer service to our valued users, ensuring their satisfaction and resolving their issues promptly and efficiently.

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Responsibilities:

• Handle customer inquiries, complaints, and requests via phone, email, and chat
• Resolve customer issues efficiently, adhering to company policies and procedures
• Provide accurate and up-to-date information on Swiggy's services, delivery status, and policies
• Escalate complex issues to senior team members for further assistance
• Maintain detailed records of customer interactions and issue resolutions
• Stay up-to-date on Swiggy's latest features, offerings, and customer support guidelines