Swiggy Recruitment 2023-24

Swiggy is India's leading online food delivery platform, empowering millions of users to discover and enjoy their favorite meals from a diverse range of restaurants. We're passionate about innovation, technology, and delivering exceptional customer experiences. As a Swiggy Supervisor, you'll be the linchpin of our delivery operations, guiding and motivating teams to ensure every order reaches its destination quickly and efficiently.

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Responsibilities:

• Lead and motivate a team of delivery partners, fostering a positive and productive work environment.
• Monitor delivery performance in real-time, identifying and resolving any issues promptly to ensure timely deliveries.
• Maintain accurate records and reports of delivery operations, adhering to company policies and procedures.
• Provide quality customer service to both restaurants and users, addressing inquiries and resolving concerns effectively.
• Conduct performance reviews and provide feedback to delivery partners, helping them improve their efficiency and service.
• Collaborate with restaurant partners to ensure smooth order pick-up and address any delivery-related concerns.
• Stay up-to-date on new technologies and processes within the delivery landscape, adapting to change and driving continuous improvement.