Swiggy Recruitment 2023-24

Join Swiggy, India's favorite food delivery app, as a Customer Service Representative in our 2024 Recruitment Drive! Be the friendly face behind the screen, ensuring our customers have a smooth and delicious experience ordering their favorite meals.

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Responsibilities:

• Master of the menu: Answer customer calls, emails, and chats, addressing inquiries about restaurants, orders, and promotions with accurate and helpful information.
• Problem-solving chef: Work with customers to navigate order issues, delays, and cancellations, finding solutions that leave them satisfied and full of good vibes.
• Feedback champion: Gather customer feedback and suggestions, actively listening and escalating relevant issues to improve the Swiggy experience.
• Tech-savvy sidekick: Utilize customer service software and internal tools to efficiently manage interactions and track resolutions.
• Ambassador of Swiggy: Build positive relationships with customers, always greeting them with a smile and genuine enthusiasm.