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As a Quality Control Coordinator at Swiggy, you'll play a critical role in ensuring the smooth and efficient delivery of high-quality food and grocery items to our customers. You'll be responsible for implementing and maintaining quality control procedures across various stages of the order fulfillment process, contributing to a seamless and satisfying customer experience.

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Responsibilities:

• Conduct quality checks on food and grocery items at partner restaurants and stores, ensuring they meet Swiggy's quality standards based on hygiene, freshness, and packaging guidelines.
• Identify and report any discrepancies or potential quality issues to relevant stakeholders, including partner restaurants, delivery partners, and internal teams.
• Collaborate with teams to implement corrective actions and resolve quality-related concerns promptly and efficiently.
• Maintain accurate and detailed records of quality checks, including findings, actions taken, and resolutions.
• Proactively identify areas for improvement in quality control processes and propose solutions for implementation.
• Stay updated on Swiggy's quality control policies and procedures, ensuring compliance at all times.

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Skills:

• Strong attention to detail and ability to identify quality issues quickly and accurately.
• Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• Proactive problem-solving skills and ability to work independently and as part of a team.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proficiency in Microsoft Office Suite and other relevant software tools.

 

 

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