Samsung Recruitment 2023

Samsung is looking for a highly experienced and results-oriented Customer Service Manager to join our team in India. As the Customer Service Manager, you will be responsible for leading and managing a team of customer service representatives. You will also be responsible for developing and implementing customer service policies and procedures.

Samsung Careers

Responsibilities:

• Lead and manage a team of customer service representatives
• Develop and implement customer service policies and procedures
• Monitor and measure customer satisfaction levels
• Identify and resolve customer issues
• Work with other departments to improve the customer experience

Skills:

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to build and maintain relationships
• Ability to work independently and as part of a team
• Ability to manage multiple tasks simultaneously
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office Suite and other relevant software