Samsung Recruitment 2023

The Customer Experience Agent is responsible for providing excellent customer service to Samsung customers. The ideal candidate will have a strong understanding of Samsung products and services and be able to resolve customer issues in a timely and efficient manner.

Samsung Careers

Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Escalate customer issues to the appropriate team as needed
• Provide feedback to the team on customer feedback

Skills:

• Strong understanding of Samsung products and services
• Excellent communication and interpersonal skills
• Ability to resolve customer issues in a timely and efficient manner
• Proficiency in using customer service software