Samsung Recruitment 2023

The Customer Service Manager is responsible for the overall direction, coordination and evaluation of the customer service department.

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The role of the customer service manager is to oversee all aspects of the customer service department and ensure that all customers receive excellent customer service. In addition, the customer service manager will be responsible for hiring, training, and supervising customer service representatives.

Qualifications:

• At least 5 years of experience in customer service

  Proven ability to manage staff and direct activity to ensure quality customer service

  Strong communication and problem solving skills

  Familiar with complaint resolution techniques.