Paytm Recruitment 2023

Paytm, a leading digital payments and financial services company in India, is seeking a highly organized and customer-centric Front Office Executive to join our dynamic team. As a Front Office Executive, you will play a crucial role in providing exceptional customer service, handling customer inquiries, resolving issues promptly, and maintaining a positive and welcoming customer experience. You will be responsible for interacting with customers from diverse backgrounds, ensuring their satisfaction, and upholding Paytm's reputation for exceptional customer care.

Paytm Careers 

Responsibilities:

• Greet and welcome customers warmly, creating a positive and welcoming first impression
• Handle customer inquiries, requests, and complaints promptly and effectively, ensuring their satisfaction
• Provide accurate and up-to-date information about Paytm's products, services, and policies
• Resolve customer issues promptly, escalating complex matters to the appropriate personnel
• Maintain a clean, organized, and presentable front office area
• Adhere to Paytm's customer service policies, procedures, and communication guidelines
• Provide feedback and suggestions for improving customer service processes and enhancing customer satisfaction

Skills:

• Strong customer service and communication skills, with the ability to interact with customers from diverse backgrounds effectively
• Excellent problem-solving and decision-making skills, with the ability to identify and resolve customer issues promptly
• Strong attention to detail and commitment to accuracy, ensuring that all interactions and transactions are handled with precision
• Proficient in Microsoft Office Suite and relevant customer relationship management (CRM) software
• Ability to work independently and as part of a team, with a collaborative and results-oriented approach
• Patience and empathy in handling customer concerns and maintaining a positive attitude under pressure