Myntra Recruitment 2023

Myntra, India's leading e-commerce fashion platform, is seeking experienced and customer-focused Virtual Assistants to join our dynamic team. As a Virtual Assistant, you will play a crucial role in providing comprehensive remote support to our customers, handling their inquiries, resolving their concerns, and ensuring their satisfaction with Myntra's products and services. You will be responsible for a variety of tasks, including answering customer queries, processing orders, resolving returns and exchanges, and providing personalized recommendations. The ideal candidate will possess strong communication and problem-solving skills, a deep understanding of Myntra's products and services, and a passion for delivering exceptional customer experiences.

Myntra Careers 

Responsibilities:

• Provide comprehensive remote customer support via phone, email, and chat, responding to customer inquiries promptly and professionally.
• Handle customer orders, including processing payments, tracking shipments, and addressing order-related issues.
• Assist with returns and exchanges, guiding customers through the process, coordinating with the logistics team, and ensuring timely resolutions.
• Provide personalized product recommendations to customers based on their preferences, purchase history, and browsing behavior.
• Gather customer feedback, identify areas for improvement, and escalate complex issues to the customer experience team.

Skills:

• Strong communication and interpersonal skills, with the ability to build rapport, listen attentively, and convey information clearly and concisely to customers.
• Excellent problem-solving and decision-making skills, with the ability to analyze customer issues, identify potential solutions, and make sound decisions under pressure.
• Deep understanding of Myntra's products, services, and policies.
• Proficient in Microsoft Office Suite and relevant customer relationship management (CRM) systems.
• Adaptable and flexible, with the ability to handle multiple tasks simultaneously, prioritize effectively, and work independently and as part of a team.