Myntra Recruitment 2023

The Desktop Support Engineer is responsible for providing technical support to Myntra employees on a variety of desktop hardware and software issues. This includes installing, configuring, and troubleshooting hardware and software, as well as providing remote support to users. The ideal candidate will have a strong understanding of desktop operating systems, networking, and troubleshooting.

Responsibilities:

• Provide technical support to Myntra employees on a variety of desktop hardware and software issues.
• Install, configure, and troubleshoot hardware and software.
• Provide remote support to users.
• Document all support tickets and resolutions.
• Stay up-to-date on the latest desktop hardware and software trends.
• Work with other IT teams to ensure the smooth operation of the desktop environment.

Skills:

• Excellent communication skills
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure
• Ability to handle customer complaints in a professional manner
• Knowledge of customer service principles and practices
• Familiarity with e-commerce platforms

Qualifications:

• Bachelor's degree in Computer Science or a related field.
• 2+ years of experience in desktop support.
• Strong understanding of desktop operating systems, networking, and troubleshooting.
• Excellent problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.