Meesho Recruitment 2023

Meesho, a leading social commerce platform, is looking for dedicated and customer-focused individuals to join our team as Customer Support Analysts. As a Customer Support Analyst at Meesho, you will be responsible for providing exceptional customer service and resolving customer queries and concerns. Your strong communication skills, problem-solving abilities, and attention to detail will contribute to the success of our customer support operations. This is an exciting opportunity for individuals who are passionate about assisting customers and thrive in a fast-paced, dynamic work environment.

Responsibilities:

1. Customer support: Respond to customer inquiries and provide timely and accurate solutions via various communication channels, including phone calls, emails, and chat. Assist customers with order-related issues, product inquiries, payment concerns, and general support requests. Ensure a high level of customer satisfaction by delivering personalized and empathetic support.
2. Issue resolution: Investigate and troubleshoot customer issues, escalating complex problems to the appropriate teams when necessary. Collaborate with internal stakeholders, including operations, logistics, and technical teams, to resolve customer complaints and ensure prompt resolution.
3. Data analysis and reporting: Analyze customer support data and generate reports to identify trends, common issues, and areas for improvement. Provide insights and recommendations to enhance the customer experience and optimize support processes. Contribute to the development and implementation of customer-centric solutions.