Position title
Meesho Recruitment 2023 - Job Card - Customer Service Manager Post
Job Location
India
Remote work from: IND
Base Salary
USD11,200-USD18,400 Per month
Qualifications
12th Pass/ Graduate
Employment Type
Full-time
Description
Meesho Recruitment 2023
Meesho is currently seeking a passionate and customer-centric Customer Service Manager to join its growing team. The Customer Service Manager will be responsible for leading and managing a team of customer service representatives, developing and implementing customer service strategies, and ensuring that all customers have a positive experience with Meesho.
Responsibilities:
- Lead and manage a team of customer service representatives
- Develop and implement customer service strategies that align with Meesho's overall business objectives
- Ensure that all customer service representatives are well-trained and equipped to handle customer inquiries and issues effectively
- Monitor customer satisfaction metrics and identify areas for improvement
- Resolve customer escalations and ensure that all customers are satisfied with the resolution
- Provide regular feedback and coaching to customer service representatives
- Stay up-to-date on industry trends and best practices in customer service
Hiring organization
Date posted
November 30, 2023
Valid through
March 31, 2024
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