Maruti Suzuki Recruitment 2024

We are searching for passionate and customer-centric individuals to join our growing team as Customer Service Managers. In this crucial role, you will be responsible for overseeing all aspects of customer service within your assigned dealership, ensuring that our customers receive exceptional care and support.

Maruti Suzuki Careers 

Responsibilities:

• Lead and motivate a team of customer service representatives.
• Develop and implement strategies to improve customer satisfaction.
• Resolve customer complaints and inquiries promptly and efficiently.
• Ensure that all service procedures are followed in accordance with Maruti Suzuki's standards.
• Monitor customer feedback and identify areas for improvement.
• Prepare and analyze customer service reports.
• Collaborate with other departments to ensure seamless customer service experience.
• Maintain a positive and professional image of Maruti Suzuki.
• Stay updated on the latest automotive trends and technologies.
• Contribute to the overall growth and success of the dealership.

Skills:

• Bachelor's degree in Business Administration, Management, or related field (preferred).
• 5+ years of experience in customer service or a related field.
• Proven track record of success in leading and motivating teams.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Experience in the automotive industry is a plus.
• Working knowledge of Maruti Suzuki's products and services is a plus.