Maruti Suzuki Recruitment 2024

At Maruti Suzuki, your customer care role won't just be about answering questions and logging complaints. You'll be the trusted advisor, the insightful problem-solver, and the friendly voice that keeps Maruti Suzuki customers on the road happy and satisfied. With access to comprehensive training programs, a supportive work environment, and the chance to play a vital role in Maruti Suzuki's mission to "Make Indians Drive with Pride," your journey will be both enriching and impactful.

Maruti Suzuki Careers 

Responsibilities:

• Empathy Champion: Actively listen to customer concerns, providing emotional support and understanding throughout their interaction with Maruti Suzuki.
• Technical Guru: Possess a deep understanding of Maruti Suzuki's cars, services, and warranty policies, accurately answering inquiries and addressing customer needs.
• Problem Solver: Work collaboratively with customers and internal teams to resolve issues related to car servicing, breakdowns, warranty claims, etc.
• Communication Bridge: Communicate clearly and concisely with diverse stakeholders, using persuasive language and demonstrating cultural sensitivity.
• Technology Savvy: Utilize customer care systems and diagnostic tools efficiently to manage interactions and track progress.
• Continuous Learner: Remain updated on Maruti Suzuki's latest offerings, service updates, and customer care best practices through ongoing training.
• Team Player: Collaborate effectively with colleagues across service centers, workshops, and other departments to ensure seamless customer support and service excellence.

Skills:

• An empathetic and patient individual with excellent communication and interpersonal skills.
• Active listening skills to understand customer concerns and identify underlying issues.
• A natural problem-solver with the ability to think critically and develop creative solutions.
• A detail-oriented and organized individual with the ability to multitask and prioritize tasks.
• Tech-savvy with proficiency in customer care systems and diagnostic tools (preferable).
• A passion for learning and adapting to new information quickly.
• Excellent written and verbal communication skills in English and Hindi (additional Indian languages a plus).