Maruti Suzuki Recruitment 2023

Maruti Suzuki India Limited, India's leading passenger vehicle manufacturer, is seeking a highly customer-centric and detail-oriented Customer Officer to join our dynamic team. As a Customer Officer, you will play a pivotal role in providing exceptional customer service, handling customer inquiries, resolving issues promptly, and maintaining a positive and welcoming customer experience. You will be responsible for interacting with customers from diverse backgrounds, ensuring their satisfaction, and upholding Maruti Suzuki's reputation for exceptional customer care.

Maruti Suzuki Careers 

Responsibilities:

• Greet and welcome customers warmly, creating a positive and welcoming first impression
• Handle customer inquiries, requests, and complaints promptly and effectively, ensuring their satisfaction
• Provide accurate and up-to-date information about Maruti Suzuki vehicles, services, and policies
• Resolve customer issues promptly, escalating complex matters to the appropriate personnel
• Maintain a clean, organized, and presentable customer service area
• Adhere to Maruti Suzuki's customer service policies, procedures, and communication guidelines
• Provide feedback and suggestions for improving customer service processes and enhancing customer satisfaction

Skills:

• Strong customer service and communication skills, with the ability to interact with customers from diverse backgrounds effectively
• Excellent problem-solving and decision-making skills, with the ability to identify and resolve customer issues promptly
• Strong attention to detail and commitment to accuracy, ensuring that all interactions and transactions are handled with precision
• Proficient in Microsoft Office Suite and relevant customer relationship management (CRM) systems
• Ability to work independently and as part of a team, with a collaborative and results-oriented approach
• Patience and empathy in handling customer concerns and maintaining a positive attitude under pressure