Maruti Suzuki Recruitment 2023-24

As a Customer Service Manager at Maruti Suzuki, you will play a pivotal role in ensuring customer satisfaction. You will be responsible for leading and managing a team of customer service representatives, overseeing the entire customer service operation, and implementing strategies to enhance customer experience.

Maruti Suzuki Careers 

Responsibilities:

• Lead and motivate a team of customer service representatives to deliver exceptional service.
• Develop and implement customer service policies and procedures.
• Handle customer inquiries and complaints through various channels, including phone, email, and chat.
• Resolve customer issues promptly and effectively.
• Monitor customer feedback and identify areas for improvement.
• Develop and implement training programs for customer service representatives.
• Report on customer service performance metrics to senior management.

Skills:

• Bachelor's degree in any relevant field, such as Business Administration, Communication, or Customer Service.
• Minimum 3-5 years of experience in customer service management, preferably in the automobile industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Problem-solving and analytical skills.
• Ability to work independently and manage multiple priorities.
• Strong computer skills and proficiency in relevant software applications.