Lenskart Recruitment 2024

As a Customer Service Executive at Lenskart, you'll be the bridge between customers and their perfect vision. You'll wear many hats, from understanding customer needs and concerns to recommending stylish and suitable eyewear, guiding them through the eye exam process, and ensuring every interaction is informative, helpful, and leaves a lasting impression.

Responsibilities:

• Respond to customer inquiries through various channels, including phone calls, emails, and live chat.
• Actively listen to customer concerns and understand their vision needs and preferences.
• Recommend suitable eyewear options based on customer needs, style, and budget.
• Guide customers through the online eye exam process, addressing any questions or concerns.
• Assist customers with placing orders, managing returns, and resolving any product or service issues.
• Provide accurate and up-to-date information on Lenskart products, services, and promotions.
• Build rapport with customers and create a positive and personalized experience.
• Maintain accurate records of customer interactions and ensure data privacy compliance.
• Collaborate with internal teams, including optometrists and stylists, to ensure seamless customer service.

Skills:

• Bachelor's degree in any discipline preferred.
• Excellent communication and interpersonal skills with the ability to build rapport with diverse customers.
• Strong problem-solving skills and the ability to think critically and find solutions.
• Customer-centric approach with a passion for exceeding expectations and delivering exceptional service.
• Basic knowledge of eye care and eyewear (a plus).
• Proficiency in computer applications, including CRM systems and communication tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong attention to detail and accuracy with a commitment to quality work.
• Positive attitude, enthusiasm, and a willingness to learn and grow within the retail industry.