Position title
Lenskart Recruitment 2023 - All Job For You - Customer Support Analyst Post
Job Location
India
Remote work from: IND
Base Salary
USD11,200-USD18,500 Per month
Qualifications
12th pass/ Graduate
Employment Type
Full-time
Description
Lenskart Recruitment 2023
Lenskart, a leading optical eyewear company in India, is seeking a customer-centric and empathetic Customer Support Analyst to join our dynamic team. As a Customer Support Analyst, you will play a pivotal role in providing exceptional customer service, resolving customer inquiries promptly, and ensuring a positive customer experience. You will be responsible for interacting with customers from diverse backgrounds, understanding their needs, addressing their concerns, and upholding Lenskart's reputation for exceptional customer care.
Responsibilities:
- Handle customer inquiries, requests, and complaints promptly and effectively, ensuring their satisfaction
- Provide accurate and up-to-date information about Lenskart's products, services, and policies
- Resolve customer issues promptly, escalating complex matters to the appropriate personnel
- Maintain a positive and professional demeanor under pressure, even in challenging customer interactions
- Provide feedback and suggestions for improving customer service processes and enhancing customer satisfaction
- Stay up-to-date on Lenskart's products, services, and promotions, ensuring accurate and relevant information for customers
Skills
- Strong customer service and communication skills, with the ability to interact with customers from diverse backgrounds effectively
- Excellent problem-solving and decision-making skills, with the ability to identify and resolve customer issues promptly
- Strong empathy and compassion, with the ability to understand customer concerns and provide emotional support
- Proficient in Microsoft Office Suite and relevant customer relationship management (CRM) software
- Ability to work independently and as part of a team, with a collaborative and results-oriented approach
Hiring organization
Date posted
December 2, 2023
Valid through
March 31, 2024
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