Infosys Careers

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 50 countries to navigate their digital transformation journeys. With a vast pool of talent, a commitment to innovation, and a collaborative culture, Infosys helps businesses achieve their strategic goals. We're passionate about making a difference in the world through the power of technology.

Why Join Infosys as a Customer Success Associate?

This is your chance to launch a rewarding career at the forefront of technological innovation. As a Customer Success Associate, you'll play a pivotal role in building and nurturing strong relationships with our valued clients. You'll be the bridge between Infosys' solutions and client success, ensuring their journey with us is smooth, efficient, and delivers maximum value.

In this dynamic role, you'll gain exposure to cutting-edge technologies, work with a diverse and talented team, and contribute directly to Infosys' continued growth. We offer a supportive and collaborative work environment that fosters learning and development.

Position: Customer Success Associate

Company: Infosys

Location: Remote (Open to applicants across India)

Job Summary

The Customer Success Associate is a vital member of our client success team. You will be responsible for onboarding new clients, managing their accounts, and ensuring they derive maximum value from Infosys' solutions. You'll act as a trusted advisor, providing ongoing support and proactively identifying opportunities to enhance client success. This role requires a blend of strong communication, technical acumen, and customer focus.

Key Responsibilities

• Partner with new clients during onboarding to ensure a smooth and efficient transition.
• Manage assigned client accounts, proactively monitor their progress, and address any concerns.
• Act as a first point of contact for clients, providing clear and timely communication and resolution to their inquiries.
• Track and analyze client usage of Infosys' solutions, identify opportunities for increased adoption and value realization.
• Proactively identify client needs and recommend additional solutions or services to further optimize their success.
• Collaborate with internal teams (technical support, product development) to ensure seamless client experience.
• Gather client feedback, analyze data, and generate reports to identify trends and improvement opportunities.
• Contribute to the development and implementation of successful customer success strategies.

Required Skills and Qualifications

• Bachelor's degree in Business Administration, Information Technology, or a related field (or equivalent experience).
• Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse clients.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving client issues.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and manage multiple tasks effectively while prioritizing deadlines.
• Passion for technology and a strong desire to learn new solutions and processes.

Experience

This role is open to both freshers and experienced professionals.

• Freshers: Recent graduates with a strong academic background, excellent communication skills, and a willingness to learn are encouraged to apply.
• Experienced Professionals: We welcome candidates with 1-2 years of experience in customer service, account management, or a related field. Experience with IT solutions or the technology industry would be a plus.

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Why Join Infosys?

• Make a Real Impact: Play a vital role in shaping client success stories and contributing to Infosys' global impact.
• Growth Opportunities: Infosys fosters a culture of learning and development. We provide comprehensive training programs and mentorship opportunities to help you excel in your career.
• Remote Work Flexibility: Enjoy the benefits of a remote work environment, allowing you to work from the comfort of your home while maintaining a healthy work-life balance.
• Competitive Compensation & Benefits: We offer a competitive compensation package that includes health insurance, paid time off, and other employee benefits.
• Collaborative Work Environment: Be part of a diverse and talented team where collaboration and knowledge sharing are valued.
• Be at the Forefront of Innovation: Work with cutting-edge technologies and solutions that are shaping the future of the digital world.

Application Process

To apply, please submit your resume and a cover letter expressing your interest in the Customer Success Associate role.

Join Us and Make a Difference!

Are you passionate about building strong relationships and ensuring client success? Do you thrive in a fast-paced environment where you can learn and grow? If so, then we encourage you to apply for the Customer Success Associate role at Infosys. We offer a rewarding career path with immense opportunities for personal and professional development. Join our team and help us empower our clients to achieve their digital transformation goals!

General Overview

The Customer Success Associate role at Infosys offers a unique opportunity to combine your passion for customer service

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