IBM Recruitment 2024

In this dynamic role, you'll be the bridge between IBM and our valued customers, ensuring their satisfaction and success with our diverse range of technology solutions. You'll play a pivotal role in driving customer loyalty and advocacy, contributing directly to IBM's growth and leadership in the tech landscape.

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Responsibilities:

• Establish and nurture strong relationships with assigned clients, understanding their needs and challenges
• Proactively identify and present relevant IBM solutions and services that address client needs
• Manage the customer lifecycle, from initial contact to ongoing support and upsell opportunities
• Effectively communicate complex technical information in a clear and concise manner
• Negotiate contracts and pricing agreements, ensuring mutually beneficial outcomes
• Monitor customer satisfaction, identify potential issues, and implement resolutions promptly
• Generate and analyze reports to track performance and identify areas for improvement
• Collaborate with internal teams, including sales, technical support, and marketing, to ensure seamless customer experience

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust
• Strong problem-solving skills and the ability to think creatively to find solutions
• Proven ability to negotiate effectively and achieve win-win outcomes
• Proficiency in CRM systems and data analysis tools
• Excellent written and verbal communication skills
• Bachelor's degree in Business Administration, Marketing, or related field preferred
• Strong understanding of technology trends and the ability to explain complex concepts in layman's terms