IBM Recruitment 2024

As a Customer Relationship Executive, you'll be the bridge between IBM and our valued clients. You'll wear multiple hats – consultant, communicator, problem-solver, and advocate – building lasting relationships, understanding their unique needs, and crafting tailored solutions that unlock their business potential. Every day will be an opportunity to learn, grow, and make a real difference for our clients.

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Responsibilities

• Develop and nurture strong relationships with assigned clients, proactively understanding their business goals and challenges.
• Identify and analyze client needs to recommend relevant IBM solutions and services.
• Develop and present customized proposals that address client challenges and demonstrate business value.
• Negotiate contracts and secure new business opportunities.
• Manage and monitor client accounts, ensuring successful implementation and ongoing satisfaction.
• Gather client feedback and insights to inform product development and improve service offerings.
• Collaborate with internal teams (technical experts, marketing, etc.) to deliver seamless client experiences.
• Stay updated on industry trends and IBM's latest solutions to provide expert advice to clients.

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Skills

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field preferred.
• Minimum 2-3 years of experience in a client-facing role, ideally within the technology or IT industry.
• Strong understanding of the relationship-building process and the ability to cultivate trust and rapport.
• Excellent communication and presentation skills, with the ability to tailor messages to diverse audiences.
• Proven ability to identify client needs and recommend effective solutions.
• Strong analytical and problem-solving skills.
• Time management and organizational skills to juggle multiple responsibilities.
• Ability to work independently and as part of a team.
• Passion for technology and IBM's commitment to client success.