Position title
IBM Recruitment 2023 - Remote Jobs - Technical Specialist Post
Job Location
India
Remote work from: India
Base Salary
USD21,000-USD26,000 Per month
Qualifications
Graduate.
Employment Type
Full-time
Description
IBM Recruitment 2023
IBM, a leading global technology company, is seeking a skilled and experienced Technical Specialist to join our expanding team. As a Technical Specialist, you will play a crucial role in providing technical support to our customers, resolving their issues effectively, and ensuring their satisfaction with IBM products and services. You will be responsible for handling a wide range of technical inquiries, from basic troubleshooting to complex problem-solving, utilizing your expertise in IBM technologies and your commitment to customer satisfaction. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a passion for helping others succeed.
IBM Careers
Responsibilities:
- Provide technical support to IBM customers via phone, email, chat, and other channels, addressing their questions, concerns, and technical issues.
- Troubleshoot technical problems, analyze root causes, and develop effective solutions to resolve customer issues promptly and efficiently.
- Document technical issues, solutions, and customer interactions to maintain accurate records and facilitate knowledge sharing.
- Escalate complex issues to senior technical specialists or engineers when necessary, ensuring seamless resolution and customer satisfaction.
- Stay up-to-date with the latest IBM technologies, product releases, and technical updates to provide comprehensive and accurate support.
- Contribute to the development and maintenance of technical support documentation, such as knowledge base articles and FAQs.
IBM Jobs Near Me
Skills:
- Strong technical skills and expertise in IBM products and services, including hardware, software, and cloud solutions.
- Excellent problem-solving and analytical skills, with the ability to identify root causes, formulate solutions, and implement corrective actions.
- Proficient in troubleshooting techniques and diagnostic tools to identify and resolve technical issues effectively.
- Strong communication and interpersonal skills, with the ability to interact confidently with customers from diverse backgrounds and explain complex technical concepts in a clear and understandable manner.
- Patience, empathy, and a genuine desire to help customers succeed, ensuring a positive and supportive customer experience.
Hiring organization
Date posted
December 1, 2023
Valid through
March 31, 2024
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