IBM Recruitment 2023

IBM, a global leader in technology, is seeking a motivated and customer-focused Desktop Support Technician to join our growing team. As a Desktop Support Technician, you will play a key role in providing technical support to our employees, ensuring that their computers and software are functioning properly and efficiently.

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Responsibilities

• Provide technical support to IBM employees via phone, email, and chat
• Troubleshoot and resolve computer hardware and software issues
• Install, configure, and maintain computer hardware and software
• Assist employees with password resets, account access, and other IT-related issues
• Document and track all support interactions and issue resolutions
• Adhere to company policies and procedures

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Skills

• Strong technical skills and knowledge of computer hardware and software
• Excellent communication and interpersonal skills
• Ability to listen actively and empathize with customers
• Problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite