IBM Recruitment 2023

IBM is seeking a passionate and results-oriented Customer Service Manager to join our dynamic team. In this role, you will play a pivotal role in ensuring the satisfaction of our valued customers by providing exceptional service and support.

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Responsibilities

• Lead and coach a team of customer service representatives, fostering a positive and productive work environment.
• Develop and implement effective customer service strategies that align with IBM's overall business goals.
• Monitor and analyze customer service metrics to identify areas for improvement and track progress.
• Resolve complex customer issues and inquiries promptly and efficiently.
• Build strong relationships with customers and partners to cultivate loyalty and trust.
• Stay up-to-date on the latest IBM products and services to provide accurate and knowledgeable support.

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Skills

• Bachelor's degree in business administration, customer service, or a related field is preferred.
• Minimum of 5 years of experience in a customer service management role.
• Proven track record of exceeding customer satisfaction goals.
• Strong leadership and communication skills.
• Ability to build and motivate teams.
• Excellent problem-solving and decision-making skills.
• Proficient in Microsoft Office Suite and CRM software.