IBM Recruitment 2023-24

As a Customer Service Executive at IBM, you'll wear multiple hats. You'll be a problem-solver, a tech guru, and a trusted advisor, always going the extra mile to ensure customer satisfaction. From troubleshooting software issues to providing product recommendations and technical guidance, you'll be the human touchpoint in IBM's vast technological landscape.

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Responsibilities

• Respond promptly and efficiently to customer inquiries across various channels, including phone calls, emails, and chat.
• Provide accurate and up-to-date information on IBM's products, services, and technical specifications.
• Assist customers with installation, configuration, and troubleshooting of IBM software and hardware.
• Proactively identify and resolve customer issues with a calm, patient, and solution-oriented approach.
• Offer personalized product recommendations and upselling opportunities to enhance customer experience and drive sales.
• Maintain detailed records of customer interactions and ensure accurate data entry.
• Collaborate with internal teams to address complex customer concerns and escalate issues as needed.
• Stay up-to-date on the latest IBM technologies and industry trends to provide expert advice to customers.

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Skills

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving and analytical skills with a knack for understanding technical challenges.
• Proficiency in computers and basic understanding of IBM products and services preferred.
• Ability to multitask effectively and prioritize tasks in a fast-paced environment.
• Detail-oriented with a commitment to accuracy and efficiency.
• Positive attitude, resilience, and a passion for exceeding customer expectations.