Position title
Help Desk Worker In Capgemini - Jobs For Freshers - Work From Home Jobs
Job Location
India
Remote work from: IND
Base Salary
USD20-USD35 Per hour
Qualifications
Graduate
Employment Type
Full-time, Work From Home
Description
Help Desk Worker In Capgemini
As a Help Desk Worker, you'll be the first point of contact for a wide range of technical inquiries. You'll troubleshoot issues, answer questions, and escalate complex problems to ensure smooth operations and high user satisfaction.
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Responsibilities:
- Provide timely and accurate technical support to internal and external clients via phone, email, and chat.
- Diagnose and resolve technical issues related to hardware, software, network connectivity, and other IT systems.
- Escalate complex problems to the appropriate teams and follow up for resolution.
- Document all interactions and resolutions for future reference and process improvement.
- Contribute to building a positive customer experience by maintaining a courteous and professional demeanor.
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Capgemini Jobs For Freshers
Skills:
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with common IT support tools and knowledge base systems is a plus.
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Hiring organization
Date posted
February 7, 2024
Valid through
August 31, 2024
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