Position title
Help Desk Worker In Capgemini - All India Jobs - Work From Home Jobs
Job Location
India
Remote work from: IND




Base Salary
USD20-USD35 Per hour
Qualifications

Graduate

Employment Type
Full-time, Work From Home




 

Description

Help Desk Worker In Capgemini

As a Help Desk Worker, you'll be the first point of contact for a wide range of technical inquiries. You'll troubleshoot issues, answer questions, and escalate complex problems to ensure smooth operations and high user satisfaction.

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Responsibilities:

  • Provide timely and accurate technical support to internal and external clients via phone, email, and chat.
  • Diagnose and resolve technical issues related to hardware, software, network connectivity, and other IT systems.
  • Escalate complex problems to the appropriate teams and follow up for resolution.
  • Document all interactions and resolutions for future reference and process improvement.
  • Contribute to building a positive customer experience by maintaining a courteous and professional demeanor.

   

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Skills:

  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with common IT support tools and knowledge base systems is a plus.

 

 

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Important Links

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Date posted
February 3, 2024
Valid through
August 31, 2024
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Position: Help Desk Worker In Capgemini - All India Jobs - Work From Home Jobs

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