Help Desk

In this role, you will be the first point of contact for our customers, providing technical support and troubleshooting a wide range of issues related to our products and services. You will play a crucial role in ensuring a positive customer experience, contributing to Jio's continued success.

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Responsibilities:

• Provide exceptional customer service: You will be the friendly face of Jio, actively listening to customer concerns, identifying and diagnosing technical issues, and guiding them towards efficient resolutions.
• Technical troubleshooting: Utilize your strong analytical and problem-solving skills to troubleshoot software and hardware issues, following established procedures and escalating complex issues to the appropriate teams.
• Maintain accurate documentation: Document customer interactions, resolutions, and escalations, ensuring clear and concise records for future reference and continuous improvement.

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with a diverse clientele.
• Strong analytical and problem-solving skills, with the ability to identify and troubleshoot technical issues efficiently.
• Proficient in computer software and hardware, with a willingness to learn and adapt to new technologies.

 

 

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