Position title
Google Recruitment 2024 - Google Careers - Customer Service Executive Post
Job Location
India
Remote work from: IND




Base Salary
USD19,500-USD28,500 Per month
Qualifications

Graduate

Employment Type
Full-time




 

Description

Google Recruitment 2024

As a Customer Service Executive, you'll be the friendly voice on the other end of the line, ensuring smooth journeys for every Google user. From resolving technical issues to answering product questions, you'll play a crucial role in keeping our users informed, empowered, and delighted with Google's offerings.




Google Jobs Near Me 

Responsibilities

  • Customer Support: Provide prompt and efficient support to Google users via phone, email, and chat, addressing their concerns and resolving issues related to Search, Gmail, Maps, Play Store, and other Google products.
  • Technical Troubleshooting: Possess a strong understanding of Google's products and services, and utilize your tech-savvy skills to diagnose and resolve technical problems.
  • Active Listening & Empathy: Listen attentively to customer concerns, empathize with their situations, and communicate with courtesy and respect at all times.
  • Knowledge Acquisition & Sharing: Be a continuous learner, actively seeking out new knowledge about Google products and staying updated on changes and features.
  • Data Analysis & Reporting: Maintain accurate records of customer interactions and report key metrics to contribute to continuous improvement of customer service processes.
  • Collaboration & Teamwork: Work closely with internal teams to escalate complex issues and ensure seamless resolution for customers.




Google Careers 

Skills

  • Minimum High School diploma or equivalent (fresh graduates with a positive attitude and a passion for technology are welcome!).
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and handle challenging situations with grace.
  • Strong problem-solving and analytical skills, with the ability to think critically and find solutions to complex customer issues.
  • A detail-oriented approach with a commitment to accuracy and efficiency.
  • Proficiency in computer skills, including basic data entry and communication platforms.
  • The ability to work independently as well as collaboratively within a fast-paced team environment.
  • A positive and enthusiastic attitude with a genuine passion for technology and learning.
Important Links

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Date posted
December 29, 2023
Valid through
August 31, 2024
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Position: Google Recruitment 2024 - Google Careers - Customer Service Executive Post

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