Position title
Google Recruitment 2023 - Job Change - Customer Support Post
Job Location
India
Remote work from: India
Base Salary
USD17,300-USD25,400 Per month
Qualifications
Graduate
Employment Type
Full-time
Description
Google Recruitment 2023
Google, a leading global technology company, is seeking an empathetic and customer-centric Customer Support Specialist to join our dynamic team and play a pivotal role in providing exceptional support to Google's users. As a Customer Support Specialist, you will be responsible for handling customer inquiries, resolving issues promptly, and ensuring a positive and satisfying customer experience across all touchpoints.
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Responsibilities:
- Handle customer inquiries, complaints, and feedback via phone, email, chat, and social media platforms
- Resolve customer issues promptly and efficiently, ensuring a positive and satisfactory resolution
- Identify and escalate complex customer issues to the appropriate team members
- Gather customer feedback and analyze customer satisfaction data to identify areas for improvement
- Implement customer service initiatives to enhance customer satisfaction and loyalty
- Stay up-to-date with Google's products, services, and policies
Hiring organization
Date posted
November 29, 2023
Valid through
March 31, 2024
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