Google Recruitment 2023

The Help Desk Analyst is responsible for providing technical support to Google employees via phone, email, and chat. This includes troubleshooting common issues, resolving complex problems, and providing training on Google products and services. The ideal candidate will have strong customer service skills, technical aptitude, and the ability to work independently and as part of a team.

Responsibilities:

• Answer phone calls, emails, and chats from Google employees to troubleshoot technical issues and resolve problems.
• Escalate complex issues to the appropriate level of support.
• Provide training to Google employees on Google products and services.
• Document all support interactions in a ticketing system.
• Stay up-to-date on the latest Google products and services.
• Work independently and as part of a team to meet the needs of Google employees.