Google Recruitment 2023

The Customer Support Analyst is responsible for providing technical support to Google's customers. This includes answering questions, troubleshooting problems, and resolving issues. The ideal candidate will have strong technical skills, excellent communication skills, and the ability to work independently and as part of a team.

Responsibilities:

• Answer customer questions via phone, email, chat, and social media
• Troubleshoot technical problems and provide solutions
• Escalate issues to the appropriate team as needed
• Document customer interactions and resolutions
• Stay up-to-date on Google products and services
• Work with other teams to improve the customer experience