Google Recruitment 2023

The customer service trainee will provide support to customers through various channels including telephone, email and live chat. They will be responsible for providing resolutions to customer inquiries and escalating more complex issues to higher level customer service representatives. The customer service trainee will also be responsible for maintaining a high level of customer satisfaction and resolving any complaints.

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This includes creating and executing project plans, setting and monitoring team deadlines, assigning tasks, allocating resources, troubleshooting problems, and providing coaching, leadership, and mentorship to team members.

Qualifications:

High school diploma or equivalent

-1-2 years of customer service experience