Flipkart Recruitment 2023

We are seeking an experienced and dedicated individual to join our team as a Flipkart Customer Service Supervisor Sr. As a Customer Service Supervisor, you will be responsible for overseeing and managing the daily operations of our customer service department, ensuring the highest level of customer satisfaction. Your strong leadership skills, in-depth knowledge of customer service best practices, and ability to motivate and support a team will be key to delivering exceptional service to our valued customers.

Flipkart Jobs Near Me

1. Team management and leadership: Supervise a team of customer service representatives, providing guidance, coaching, and support to ensure the delivery of excellent customer service. Set clear performance expectations, conduct regular performance evaluations, and identify opportunities for individual growth and development. Foster a positive and inclusive work environment that promotes teamwork and collaboration.
2. Ensure customer satisfaction: Monitor and evaluate customer interactions, ensuring that service levels meet or exceed established targets. Handle escalated customer queries or complaints, demonstrating empathy and problem-solving skills to effectively resolve issues. Regularly analyze customer feedback and data to identify trends, implement process improvements, and enhance the overall customer experience.
3. Process improvement and optimization: Continuously review and enhance customer service processes and procedures to maximize efficiency and effectiveness. Identify areas for improvement in workflows, tools, and systems, and collaborate with cross-functional teams to implement solutions. Streamline processes, reduce response times, and enhance productivity to achieve departmental goals and customer satisfaction targets.