Flipkart Recruitment 2023

As a Customer Relationship Manager at Flipkart, your primary responsibility will be to oversee the relationship between the company and its customers. You will be responsible for ensuring exceptional customer service, addressing customer queries and concerns, and fostering a positive customer experience throughout their journey with Flipkart. Your role will involve working closely with cross-functional teams to drive customer satisfaction and retention.

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Responsibilities:

1. Serve as the main point of contact for customers, addressing their inquiries, concerns, and feedback in a timely and professional manner.
2. Build and maintain strong relationships with customers, understanding their needs and preferences.
3. Proactively identify opportunities to enhance the customer experience and ensure customer satisfaction.