Position title
Flipkart Recruitment 2023 - Fast Job Search - Customer Relationship Manager Post
Job Location
India
Remote work from: IND




Base Salary
USD12,500-USD18,600 Per month
Qualifications

12th pass/ Graduate

Employment Type
Full-time




 

Description

Flipkart Recruitment 2023

Flipkart, India's leading e-commerce marketplace, is seeking a passionate and customer-centric Customer Relationship Manager (CRM) to join our dynamic team and play a pivotal role in enhancing customer satisfaction and building lasting customer relationships. As a CRM, you will be responsible for handling customer inquiries, resolving issues promptly, and ensuring a seamless and delightful customer experience across all touchpoints.




Flipkart Careers

Responsibilities

  • Handle customer inquiries, complaints, and feedback via phone, email, chat, and social media platforms
  • Resolve customer issues promptly and efficiently, ensuring a positive and satisfactory resolution
  • Identify and escalate complex customer issues to the appropriate team members
  • Gather customer feedback and analyze customer satisfaction data to identify areas for improvement
  • Implement customer experience initiatives to enhance customer satisfaction and loyalty
  • Stay up-to-date with Flipkart's policies, procedures, and customer service standards




Flipkart Jobs Near Me

Skills

  • Excellent customer service skills and a genuine passion for providing exceptional customer experiences
  • Strong problem-solving and conflict resolution skills
  • Excellent communication and interpersonal skills, both written and verbal
  • Ability to build rapport and trust with customers
  • Proactive approach to anticipating and addressing customer needs
  • Ability to work independently and as part of a team
Important Links

Find the Link in Apply Now Button



Date posted
November 29, 2023
Valid through
March 31, 2024
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Position: Flipkart Recruitment 2023 - Fast Job Search - Customer Relationship Manager Post

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